March 18, 2024

How to Convert External Users to Internal Users in Microsoft 365?


4 min read

No Comments

Ever been in a situation where you need to change an existing external user to an internal user in your organization? This can be due to several reasons such as improved collaboration, reorganizations, mergers, and acquisitions. One notable method to convert Microsoft 365 externals users to internal users is the External User Conversion feature in Entra ID which is currently in preview. With this feature, admins are no longer required to delete existing user objects and create new ones.

Let’s get into the nitty-gritty!🚀

Difference Between External Users and Internal Users in Microsoft 365

Internal Users External Users
  • Users who authenticate through the local tenant.
  • Users who authenticate through methods not controlled by the hosting organization, such as using another organization’s Microsoft Entra ID, Google federation, or personal account.
  • While many external users are categorized as ‘guests,’ the userType designation does not necessarily correlate with the sign-in method. External users labeled as ‘members’ may also be eligible for conversion.

What Happens During External User to Internal User Conversion in Microsoft 365?

Conversion of external users into internal members preserves the user objects, permissions, and group memberships. Thereby, keeping their original account without affecting their existing access. As a result, the user can sign in to the host tenant as an internal user and access resources as a member. Also, it’s worth noting that the userType of member vs guest that you see only controls a user’s permissions in the current tenant. While you can change their permission level, it won’t affect whether they’re internal or external users.

There are generally two types of user conversions that you can make:

Cloud user conversion: When transitioning a cloud user from an external to an internal status, administrators need to designate a user principal name (UPN) and password for the user. For cloud-only users, the user principal name should be non-federated.

Synced user conversion: If the user’s account is synced with on-premises systems (like if they use the same login for both their work computer and cloud services), administrators don’t need to worry about this because they’ll continue to use their existing credentials.

  • Synced users & federated authentication:
    • If Password Hash Sync (PHS) is enabled, administrators cannot set a new password during conversion.
    • If the federated tenant doesn’t have PHS enabled, administrators can set a password.
  • When dealing with managed tenants that utilize cloud authentication, administrators must provide a password during the conversion process.

How to Convert Microsoft 365 External Users to Internal Users?

Converting users from external to internal can be done from the Microsoft Entra ID portal and by leveraging MS Graph API.

  1. Convert External User Using Microsoft Entra ID
  2. External User Conversion Using MS Graph API

For onboarding external users as internal users using the Microsoft Entra ID, make sure you fulfill the following requirements.

  • You have at least a user administrator role assigned.
  • Only people who are externally authenticated to your organization are eligible for conversion.

⚠️ Caution: When testing the external user conversion process, choose accounts that won’t disrupt users if they become inaccessible.

1. Convert External User Using Microsoft Entra ID

To convert external users to organization users using Microsoft Entra ID, follow the steps below.

Step 1: Sign in to the Microsoft Entra admin center.
Step 2: Under Identity, select ‘Users’ -> ‘All users’.
Step 3: Select the required external Entra ID user you want to convert. In case you want to identify all office 365 external users, you can achieve it effortlessly using PowerShell.
Step 4: Click ‘Convert to internal user’ under ‘B2B collaboration’ tab. A flyout page appears.

Convert using Entra ID

Step 5: Provide a new user principal name for the user and select the domain.
Step 6: Enter the new password or choose to use an auto-generated password.
Step 7: The ‘Change email address’ allows you to define an optional mail address for cloud users.
Step 8: After reviewing the changes made, click on ‘Convert’ to upgrade the external user to an internal user.

Convert External Users to Internal Users

2. External User Conversion Using MS Graph API

To convert an externally authenticated user into an internal user using MS Graph API,

Step 1: Sign in to Microsoft Graph Explorer using your Microsoft 365 account.
Step 2: In the HTTP request bar, set the HTTP method to “POST” and select the version as “beta”.
Step 3: In the ‘Modify permissions’ tab, give consent to User-ConvertToInternal.ReadWrite.All permission.
Step 4: In the HTTP request bar, enter the request by replacing the user id with the external user’s id.{userid}/convertExternalToInternalMemberUser

Step 5: To convert a cloud user and require them to reset their password on the next signin, enter the given query in the Request body.


“userPrincipalName”: “,

“passwordProfile”: {

“password”: “Zdi087#2jhkahf”,

“forceChangePasswordNextSignIn”: “true”



Convert External Users to Internal Users

Step 6: Replace the UserPrincipalName in the above script with the external UserPrincipalName and click ‘Run Query’. The response object shows the following. If the execution returns a 200 OK response code, it indicates that the user is successfully converted into an internal user.

Convert External Users to Internal Users

For converting a cloud user by changing their mail address, enter the following query as request.


“userPrincipalName”: ”,

“passwordProfile”: {

“password”: “Zdi087#2jhkahf”,

“forceChangePasswordNextSignIn”: “true”


“mail”: AllyInternal@contoso.onmicrosoftcom


Now that external users are on board, let’s solidify Microsoft 365 security with best practices.

We hope that this guide has helped you convert an externally authenticated user into an internal user. Thanks for reading! If you got any queries, feel free to reach us through the comments section.

Share article