Office 365 admins reported that they are unable to export search results from eDiscovery from yesterday. Specifically, the issue started on Wednesday, April 29, 2020, at 12:36 PM UTC.
The eDiscovery search functionality is not affected by this service degradation. Users can perform eDiscovery searches. But, the issue affects users and admins, who attempt to export eDiscovery search results.
Microsoft has identified the root cause of this issue that a subsection of service infrastructure, that has accumulated a large number of cached messages. Due to this, exporting eDiscovery search results has dropped below Microsoft’s acceptable service performance thresholds, which is preventing users from exporting search results from eDiscovery.
To solve this issue, Microsoft has deployed a fix to clear the backlog of cached messages. They are monitoring the fix-deployment, and the progress will be updated by Thursday, April 30, 2020, at 9:00 PM UTC.
Apr 30 Update: The issue has been resolved.
Title: Can’t export eDiscovery search results
Service: Exchange Online
Status: Service degradation
User Impact: Users and admins may be unable to export search results from eDiscovery.
Root Cause: A subsection of service infrastructure that facilitates exporting eDiscovery search results has dropped below the acceptable service performance thresholds, preventing the exporting of search results from eDiscovery.
Start Time: April 29, 2020, at 12:36 PM UTC.
End Time: Thursday, April 30, 2020, at 6:00 AM UTC
Are you experiencing this outage in your organization? If so, please share with other admins and us about how you are handling this situation.